CRM Operations Associate

DoubleVerify

New York, NY, USA

Full time

Oct 21

This job is no longer accepting applications.

Who we are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.


What you’ll do

The CRM Operations Associate is responsible for supporting and interacting with all internal users of our systems. The CRM Operations Associate will work closely with members of the CRM team in responding to cases and escalations from users, ensuring customer satisfaction in the entire end-to-end process of support. Communication and documentation is key in succeeding in this role, as it is an internal facing position that interacts with people at all levels and across all functions on behalf of the CRM team. Having great interpersonal and teamwork skills to deal politely and effectively with colleagues will be essential for this position.

  • Responsible for actively managing the internal support queue as requests come in throughout the day from users
  • Communicating thorough responses which convey appropriate user-directing solutions via our CRM application
  • Ability to manage customer satisfaction via detailed and accurate instructions and knowledge
  • Building out an internally facing knowledge base to help automate support processes and ensure correct attribution of client cases to the given solutions
  • Proactively engage users to determine the best way to accomplish what they are looking for, and give detailed proposals to the team
  • Learn basic Salesforce (SFDC) administration in order to better serve end user requests
  • Provide backup support to the Sales Coordinator team by obtaining necessary information from client, inputting data into Salesforce, and generating and obtaining signature on client contracts
  • Daily Salesforce administration, such as record creation and data entry
  • Maintain various records and files; such as contract templates, rates, and contacts database
  • Regular data quality Q/A and clean-up within Salesforce and other systems as necessary
  • Special projects as identified by management

Who you are

  • 1+ year experience in online media
  • 1+ year experience working in Salesforce as a user
  • Bachelor's degree from an accredited institution or equivalent work experience
  • Proficiency in MS Excel and Word & experience working in a CRM (Salesforce) system preferred
  • Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach
  • Ability to adapt to and embrace change
  • Very strong interpersonal, communication and presentation skills
  • Outstanding written and verbal communication skills, capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels.
  • Strong analytical and problem solving skills with ability to work independently and collaboratively
  • Ability to set goals, meet/exceed deadlines, and successfully manage multiple assignments concurrently
  • Ability to clearly and effectively communicate with clients and all levels of management across different functions
  • Highly motivated team self-starter and team player


You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

{{notification.msg}}