Community Manager - Apex Legends

Electronic Arts

Vancouver, British Columbia, Canada Remote

Full time

Dec 17

This job is no longer accepting applications.

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.

The Community Manager will report to the Senior Community Manager and be part of a small community team embedded with the developers on (primarily) Apex Legends Mobile, and Apex Legends. You will be contributing to the games’ multi-channel community strategy, helping to gather valuable insights for the development and business teams, and executing community strategies to build up and engage with our passionate players day-to-day. 

 Key Accountabilities:

  • Contributes to the global community strategies that grows our core community and aligns with the greater needs of game, business, and integrated comms teams, bringing a mobile perspective 
  • Work to build a bridge between players and the developers on Apex Legends Mobile (primarily) and Apex Legends, acting as a point of contact for players and facilitating access to developers through programs and content
  • Provide regular community updates to internal teams consisting of community sentiment and KPI reporting of community initiatives

Responsibilities:

  • Collaborate with developers to write patch notes or long-form blog content to explain upcoming features and changes for the game
  • Create compelling copy and player-facing communications 
  • Collaborate and coordinate with partners across Integrated Communications, Studio, Marketing and Customer Experience to ensure consistent community messaging 
  • Manage live updates and issues with the community
  • Create consistent and up-to-date Community reporting on fan feedback, game issues, or other challenges
  • Will require on-camera work (i.e. hosting dev livestreams) and knowledge of how to run and publish livestreams/videos onto YouTube and Twitch 
  • Maintain a professional positive reputation at work and within the community
  • Forge relationships with the territory leads to ensure execution of plans are globally optimized
  • Be able to work cohesively in a team that has remote members, alongside partners who are located globally and remotely

Requirements:

  • At least 2 years of community experience with writing and managing communication, interpreting and relaying player feedback, running community campaigns, ideally on a AAA title
  • Interest and knowledge in mobile games is a plus
  • A data-driven mindset: We need someone who can gather and look at data (both qualitative and quantitative) to forecast and grow the future of Apex Community
  • Growth-oriented: The ability to accept feedback and critique will help you tailor your work to reach its best potential—and to grow! Teamwork and a willingness to work, learn, and grow together is critical to our success


About EA

At Electronic Arts, we exist to Inspire the World to Play. We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion. We know that our strength lies in the diversity of our people. We immerse our employees into an inclusive culture, and provide opportunities for learning and leading that allow them to do the most impactful and rewarding work of their careers.

We put our people first. We provide comprehensive benefit packages with a focus on health and wellbeing to support your needs and help you balance your career and personal life. We provide access to dynamic and collaborative work environments, opportunities to connect and contribute through our Employee Resource Groups, and support for a balanced life with paid time off and new parent leave, plus free video games and so much more!

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. Electronic Arts also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

{{notification.msg}}