Client Services Manager


Mumbai, Maharashtra, India

Full time

Account Management

Nov 21

At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers and fuel performance, and help telecoms and OEMs to supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating to create better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.

Following the acquisition of AdColony and Fyber by Digital Turbine in 2021, everyone who joins the DT community does so as a full Digital Turbine employee. Some career opportunities still may be listed under Fyber or AdColony, due to local available entity requirements, but don’t worry, we’re all one family at DT. 

Your Future Playground

“We earn consumer screen time, away from a very broad set of competitors,” Netflix said in its fourth quarter-earning report in 2018. “We compete with (and lose to) ‘Fortnite’ more than HBO.” Gaming is blowing up, and it’s no longer a subculture for teenage boys but one engaged by all demographics. The global gaming industry is already a $207B industry and the fastest-growing consumer entertainment activity. It’s commanding more and more consumer attention and is now the most popular entertainment activity for all Australians +18.

The largest sector of this industry is mobile gaming accounting for 51% of the overall gaming revenue. Mobile gaming is now a $120B industry and twice as big as the global box office. Mobile gaming is overtaking social media in popularity and is predicted to be a $2-400B industry by 2025. All Brands need a mobile gaming strategy. Otherwise, they will lose eyeballs on the millions!

Your Job Purpose

The Client Services Manager is responsible for the successful onboarding of new advertiser partners and management of key accounts, collaborating on proposals to brand marketers, troubleshooting technical issues, and assisting in proposal development. The individual will work cross functionally with other departments internally to provide a high service levels to our clients.

Superpowers of the Client Services Manager

  • An insatiable drive to always DELIVER WOW for our clients!
  • The Ability to DREAM CRAZY, be at the forefront, and go beyond what's currently possible!
  • A ONE TEAM attitude, knowing that working as a team is the fastest way to success!

Responsibilities of the Client Services Manager

  • Managing and developing new client relationships within the full lifecycle of the account — onboarding, ongoing account management, technical troubleshooting, reporting etc.
  • Work closely with the Strategy, Client Services, and Tech teams to help drive the overall goals of the clients' campaigns.
  • Manage day-to-day contact with top-tier clients to deliver value to the accounts through revenue lift, brand control, and escalation management.
  • Optimize, track and analyze the daily performance of campaigns.
  • Demonstrate your knowledge of the mobile industry and apply that expertise to building deeper client relationships.

Experience and Competencies of the Client Services Manager

  • Three to five years of digital account management experience within mobile industry
  • Strong analytic and mathematic skills
  • Excellent communicator (written and spoken)
  • Team player, high-energy, driven, revenue-focused work style
  • Comfortable working in a fast-paced, product launch environment
  • Good ability to manage multiple tasks with competing priorities
  • Savvy in handling multiple stakeholders and clients

About Digital Turbine:

Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting Digital Turbine’s partners to more consumers, in more ways, across more devices.

The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities serving top agency, app developer, and advertising markets. Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerce’s Company Culture in 2020.

Digital Turbine is an equal opportunity employer committed to building a diverse and inclusive team. We welcome people of different backgrounds, experiences, abilities, and perspectives! We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building this culture within our teams makes us better collaborators and partners, driving better outcomes.

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