Program Manager - Sales Operations


Mumbai, Maharashtra, India

Full time


Jan 19

About CleverTap:

CleverTap is the World's #1 Retention Cloud that helps app-first brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It's the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product.

The platform is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.

CleverTap is trusted by 2000 customers, including Gojek, Electronic Arts, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.

Backed by leading investors such as Sequoia India, Tiger Global, Accel, and CDPQ the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Singapore, and Jakarta.

For more information, visit or follow on LinkedIn and Twitter.

About the Function:

Sales Operations being a part of an aggressively growing Company and a Sales Organization, plays a pivotal role in Onboarding, Enabling and Driving superior performance among the Sales & Marketing Organization. With the average tenure of the team < 1 year, Sales Operations Function has a bigger and more ambitious role to play in enabling the Growth Operations for the organization with responsibilities encompassing Sales Enablement, Business Partnership, Process Excellence, Tools & Data, Variable Compensation and Sales Support Operations.

We are a team of Growth Pilots where everyone works together towards a common objective:

P : Act with First Principles

I : Take Initiative

L : Seek to Learn

O : Take Ownership of Outcomes

T : Help Achieve Together

S : Speak up then Commit

About the Role:

As a Sales Ops manager, you will have the unique opportunity to manage and work out multiple programs and be a Project manager for the Sales and Marketing teams. Evaluation of tools, it's implementation, vendor management, etc. will be a part of your role.

What will you do:

Program Management :

- Act as a Project Manager in ensuring GTM related projects are on track towards the planned outcome.

- Work cross functionally to drive relevant focus at each stage of the project.

- Drive proactive / preemptive communication from time to time to provide right levels of cross functional visibility on the progress

- Manage stakeholders to ensure participation and remove impediments from time to time

Subscription Management:

- Work closely with Sales & Marketing Organization in helping manage Tools Subscription within the Org

- Periodic assessment and evaluation of tools in place, utilization and outcome.

- Ensure proactive engagement on renewals of the tools and subscriptions.

- Coordinate with Business stakeholders when new requirements arise, in understanding, validating and qualifying the requirements.

- Engage with vendors to identify relevant tools in the market that caters to the requirements, negotiate commercials and enable decision making.

- Align with internal functions like Finance, Legal, Security Operations etc while managing through procurement, renewal and vendor payments.

What are we looking for?

Must have:

- Graduate / Post Graduate with 5+ years of relevant experience in Sales Operations, preferably in a SaaS based product company

- Prior expertise in project managements roles in Sales and Marketing Functions interfacing with Senior Leadership

- Strong analytical and problem-solving skills, Data driven approach with the ability to draw insights and trends

- Strong working knowledge of Salesforce, MS Office and Google Applications

Good to have: 

- Self starter, Ability to deal with ambiguity

- Operate independently with limited supervision, Results Oriented, with ability to drive cross functional collaboration.

- Exceptional oral and written communication skills

Who will you report to: VP Sales Operations

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high growth mobile technology space

- Innovate at scale, with learning opportunities

What is working at CleverTap like?

- Be a part of a global category creator - hyper growth B2B SaaS startup

- Work in a fast-paced, dynamic environment where your contribution matters

- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team

- Accountability and driving outcomes is the key to success

- Your career here is limited by you and nothing else

- Teamwork trumps individual success

- You are passionate about experience technology and its impact on enabling growth 

- Innovate at scale, with learning opportunities and having fun along the way!

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